Welcome to EasyHood Support Center
Your direct access to fast and professional IT support. Start remote assistance, use the customer portal, or open tickets – all in one place.
Download Remote Assistance Client
Download our secure remote support client and get instant support from our team of experts. Easy, fast, and secure.
Windows Client
For Windows 10 and 11. Optimized for best performance and security. Supports 64-bit systems.
Download NowmacOS Client
Compatible with macOS 11 and higher. Native integration and optimal performance on Apple devices.
Secure Connection
End-to-end encrypted with AES-256. Your data remains protected throughout the entire remote support session.
System Requirements
At least 4 GB RAM, 200 MB free storage, and a stable internet connection with a minimum of 2 Mbit/s.
Easy Installation
No administrator rights required. Installation in under 2 minutes. Automatic updates included.
- Quick Installation
- No Admin Rights Needed
- Auto-Update Feature
24/7 support available
Our team is available around the clock. For any installation or usage inquiries, feel free to contact us anytime.
Access to Customer Portal
Follow these simple steps to log in to your personal customer portal and access all features.
Access Portal
Open your web browser and navigate to portal.easyhood.de. The portal is compatible with all modern browsers, including Chrome, Firefox, Safari, and Edge.
Enter login credentials
Enter your customer ID and the password you received via email. Your login details were sent to you after contract conclusion. If you no longer have them, use the password reset function.
Two-Factor Authentication
For maximum security, we use two-factor authentication. Enter the 6-digit code you receive via SMS or Authenticator app. The code is valid for 5 minutes.
Use Dashboard
After successful login, you will have access to your personal dashboard. Here you can manage all tickets, view invoices, download contracts, and communicate directly with our support team.
Our Support Offers
Professional IT support tailored to your needs. From fast response times to comprehensive Service Level Agreements.
Fast Response Times
Our standard SLA guarantees a maximum response time of 2 hours during business hours (Mon-Fri 8:00-18:00). For critical issues, we respond within 30 minutes. Our 24/7 hotline is available for emergencies.
Remote Support
Through our secure remote support client, we can resolve most issues directly and without the need for an on-site visit. This saves time and costs. Our technicians only access your system with your explicit consent, and all sessions are logged.
On-Site Service
If remote support is not sufficient, our technicians will come to you. We offer nationwide on-site service with flexible appointments. For hardware replacements, complex network installations, or major migrations, we are personally there for you.
Service Level Agreements
Tailored SLAs for your specific requirements. Choose between Bronze, Silver, and Gold support packages. All packages include defined response times, guaranteed availabilities, and prioritized handling. Transparent pricing with no hidden costs.
Dedicated Contact Person
Starting from the Silver package, you will have a dedicated contact person who knows your IT infrastructure and requirements precisely. This enables faster diagnoses and more efficient solutions. Your personal IT advisor is available for strategic consultation.
Security and data protection during remote maintenance
Your safety is our top priority. Learn more about our comprehensive security measures and data protection standards.
End-to-end encryption
All remote support sessions are secured with AES-256 encryption – the highest encryption standard available. Your data is protected throughout the transmission and is inaccessible to third parties. We use the same technology also used by banks and government agencies.
Access Control and Authentication
Every remote support session requires your explicit consent. You retain full control at all times and can terminate the connection immediately. Our technicians can only access the systems for which you have explicitly granted permission. Two-factor authentication is enabled by default.
Comprehensive Logging
All remote support activities are extensively logged and can be viewed in your customer portal. You will receive a complete overview of all actions taken, tools used, and session duration. These logs are securely stored for 7 years and comply with all legal retention requirements.
GDPR Compliance
As a German IT company, we meet all requirements of the General Data Protection Regulation (GDPR). Our servers are located exclusively in German data centers with ISO 27001 certification. We have appointed a data protection officer and conduct regular audits. With each customer, we conclude a data processing agreement in accordance with Art. 28 GDPR.
Trained and Certified Technicians
All our support staff undergo regular security training and specialize in IT security. Our technicians hold Microsoft, Cisco, and CompTIA certifications. Each employee has signed a confidentiality agreement and undergoes a reliability check before being hired.
Automatic Session Termination
Upon completion of the remote maintenance, the connection will be automatically terminated. There is no possibility of permanent backdoors or unnoticed access. If there is more than 5 minutes of inactivity, the session will be automatically disconnected. After each session, you will receive a confirmation email with a summary of all the work carried out.
More questions about security?
Our security officer will gladly answer your questions regarding our security measures and data protection policies.
Get in touch